Visitor Services Manager
Visitor Services Manager
Allegany County Department of Economic Development – Tourism
SUMMARY
The Visitor Services Manager will act as a travel concierge for Allegany County, Maryland, and will represent Tourism as a direct and official resource to visitors by providing travel information and other visitor services in-person, over the phone, online and at designated information locations across the county. This position provides excellence in customer service and promotes the benefits of tourism experiences and opportunities within the region by issuing appropriate visitor information in a professional, accurate, and friendly manner and by engaging with stakeholders on the value of the industry. The position is required to act in support of Allegany County Tourism’s values at all times demonstrating respect, integrity, professionalism, and teamwork with a focus on the community.
QUALIFICATIONS High school diploma or equivalent. Candidates must have at least one year experience working with the public handling customer service requests. Demonstrated experience in general administration, data entry, and/or database management is preferred. (A comparable amount of training and experience may be substituted for the minimum qualifications.)
SPECIAL REQUIREMENTS Valid driver’s license and eligibility for coverage under the County’s motor vehicle insurance policy.
KNOWLEDGE, SKILLS AND ABILITIES Good oral and written communication skills. Ability to ask questions to determine and respond to visitor’s needs. Strong organizational skills. Knowledge of surrounding areas is preferred for this position. High level of professionalism in appearance and demeanor is required. Accurate data entry skills. Must have a solid basic level knowledge of MS Office programs: Word, Excel, Outlook, etc. Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, a personal computer, calculator, copier, and fax machine. No significant standing, walking, moving, climbing, carrying, bending, kneeling, crawling, reaching, and handling, pushing, and pulling. Ability to lift and carry at least 50 pounds. (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.)
SALARY AND BENEFITS This is a Classified position at Grade 9 with a salary range of $36,351 to $69,077 and a complete County benefits package including health and life insurance, paid leave, and pension.
ALLEGANY COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER