Information Technology Technician

BENNETT COLLEGE   Greensboro, NC   Full-time     Information Services / Technology (IT)
Posted on October 7, 2021
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Bennett College
Job Posting
Title: Information Technology Technician
Closing Date: Until Filled
Department: Information Tech/Operations & Logistics
Reports To: Director of Information Technology

GENERAL SUMMARY:
The Information Technology Technician serves to support the operations of
the Bennett College Information Technology Department. The Technician is
an integral member of the IT team responsible for supporting the technology
requests of faculty, staff and students to efficiently utilize IT hardware and
software. As Help Desk Support, this position will work to diagnose and
resolve technical issues on site and remotely to ensure an immediate
response to users' requests. Working in concert with the IT Team, the
Technician will participate in the development of technology use plans,
evaluate software and support equipment installation.

ESSENTIAL JOB FUNCTIONS:
• Perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions
• Respond in a timely manner to service issues and requests
• Determine the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel
• Installing and configuring computer hardware, software, systems, networks, and printers
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Assist in monitoring and maintaining computer systems and networks
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Participate in evaluating new technology and software
• Provide audio-visual maintenance and support

KNOWLEDGE, SKILLS, AND ABILITIES:
• Competent writing and communication skills – including the ability to communicate technical information
• Excellent customer service
• Management skills, particularly problem solving and decision making
• Time management skills
• Proactive thinking
• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Flexibility to work a variety of shifts with minimal notice

EDUCATION AND EXPERIENCE:
Required:
• Microsoft Administration Certification and CCENT Certification
• Three-year network and data security experience
• AWS or comparable cloud computing service experience.
• Audio visual equipment experience, including sound equipment
• Microsoft Server, Windows and Microsoft Office 365 experience.
• One-year IP telephony, camera surveillance, and/or wireless networking experience
• PC and Mac hardware maintenance and repair
• Experience with anti-virus protection and management
• Experience working in a help desk environment
• Proficiency with MAC and IOS computers and operating systems
• Demonstrated knowledge of computer hardware and software
• Experience working with teleconferencing electronic devices

Preferred:
• Associate degree in computer science, information systems or related field
• A+ Certification
• Previous work experience in higher education environment

We are an Equal Opportunity Employer
E-Verify, an online program which is administered through the Department
of Homeland Security and the Social Security Administration, are used to
verify employment eligibility.


BENNETT COLLEGE

Greensboro , NC