Assistant Practice Administrator
Center: Pinehurst
Status: Full Time
Reports to: Chief Operating Officer
Job Summary:
Responsibilities include assisting with directing, supervising, and coordinating daily activities of various clinic departments and offices. Interfaces with doctors, CEO, COO, managers, supervisors, support staff, patients, and the public. Provides leadership in performing administrative duties.
Job Responsibilities:
- Assists with overseeing daily operations of departments & offices implementing clinic objectives, policies, and procedures. Works to enhance operational effectiveness and emphasizes cost containment.
- Assists in the development of guidelines for prioritizing work activities, evaluating effectiveness, and recommends modifying activities as necessary to senior management. Ensures departments or offices are staffed appropriately.
- Assists in the selection, employment, development, and management of employees.
- Works with department staff to develop/implement performance goals and objectives. Evaluates staff performance. Recommends increases, promotion, and disciplinary action.
- Works to identify, analyze and resolve work problems. Handles a variety of matters involving contact with doctors, center staff, patients and public.
- Ensures patients are treated courteously by staff and resolves patient disputes.
- Helps to compile financial information including but not limited to budgets, statistical data and reports as assigned.
- Ensures organizational and office compliance with laws, rules, and guidelines of federal, state or local agencies.
- Attends meetings or conferences as assigned and reports on major points or actions.
- Participates in professional development activities to keep current on health care trends and practices.
- Assists senior management in long range planning involving professional staff, new or existing offices or services.
- Provides support to all CEA locations.
- Maintains strictest confidentiality.
- Performs other duties as requested.
Education and Experience:
Master’s Degree in Business, Health Care, Accounting or CPA, Finance, or related field. Prefer candidate with prior experience in healthcare, surgery centers, or corporate real estate. Must have and maintain a valid North Carolina Driver’s License and have a good driving record.
Performance Requirements (Knowledge, Skills, & Abilities):
- Knowledge of organizational policies, procedures, and systems sufficient to assist in the management, direction, and coordination of operations of a large ophthalmic provider.
- Knowledge of clinic office procedures sufficient to assist in the direction of operations and to provide effective and high-quality patient care.
- Ability to plan, implement and evaluate programs or services.
- Skill in organizing, delegating, and supervising.
- Skill in analyzing situations accurately and taking effective action.
- Skill in exercising good judgment in decision-making.
- Ability to function in a leadership role.
- Ability to assume responsibility and exercise authority over assigned work functions.
- Knowledge of health care management, fiscal management, and human resource management practices.
- Knowledge of practice management and electronic health record software systems, Microsoft applications (Word, Excel PowerPoint) and Lotus Notes email system.
- Knowledge of government regulations and reimbursement requirements.
- Knowledge of basic ophthalmic coding and chart documentation.
- Ability to research and prepare comprehensive reports.
- Ability and willingness to travel to all CEA offices in NC and SC as required. .
- Must be willing to work over 40 hours per week when required.
- Ability to establish and maintain effective working relationships with doctors, patients, co-workers, and public.
- Ability to read, to understand, and follow oral and written instructions. Must have effective written and verbal communication skills.
Typical Physical Requirements:
Normal office environment with occasional evening or weekend work. Travel to satellite office locations. Requires manual dexterity sufficient to operate a keyboard, type, operate a calculator, telephone, copier & other office equipment as necessary. Requires normal range of hearing. Requires ability to speak clearly.
Apply today!