Customer Service Representative I

CITY OF HIGH POINT   High Point, NC   Full-time     Call Center / Customer Service
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Posted on June 29, 2021

Customer Service Representative I
Full-Time (with benefits)

The City of High Point's Customer Service Department seeks to fill a position in the call center/walk in area.

Essential Tasks:
• Provide excellent customer service in a fast-paced call center and walk in area environment;
• Assists customers in establishing new service accounts, closing or transferring accounts, and answering questions related to utility billing information;
• Analyze payment history, balance, and propensity of future payments to set up suitable payment arrangements;
• Issue work orders to various city departments in response to citizen requests or issues;
• Processes payments for utility accounts and miscellaneous items;
• Work includes operating computer, phone, and internal PC applications;
• Answer 100 to 120 calls per day while maintaining telephone stats and call quality;
• Calmly and professional resolve any customer issues and de-escalate matters;
• Operates calculator and other standard office equipment incidental to maintaining required records;
• Ensures that all work is performed in accordance with OSHA and City Safety Standards and Policies.

Formal Education
• High School Diploma or GED;
• A minimum of one-year experience working in a call center/or customer service experience outside of food service and retail.
• Ability to be at work during periods of inclement weather or City emergencies. Including nights and weekends. i.e. power outages, disaster response.

Preferred Qualifications:
• English and Spanish Language skills

Salary: 31,622.45-40,516.20, with benefits

Interested applicants must apply through NEOGOV, the City of High Point's new job application system. To apply, please type the following link into your web browser: By closing date of Insert job closing date/ continuous.

The City of High Point is an Equal Opportunity Employer.