Coach, Student Success (Greensboro Campus)

Guilford Technical Community College   Jamestown, NC   Full-time     Education
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Posted on July 20, 2021
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The Student Success Coach is responsible for assisting students with the development and evaluation of an educational plan. S/he maintains and provides accurate program and course information for new and returning students seeking certificates, diplomas, and degrees. S/he provides information on all aspects of student orientation, placement test interpretation, advising services, and career identification and selection. The Student Success Coach provides academic advising and career exploration guidance to new and continuing students in a face-to-face or online environment. S/he assists students in determining their major course of study by offering resources for self-exploration related to careers, interprets career assessment results and guides students in researching employment trends and gathering information related to careers of interest. S/he maintains current information related to resume writing, interviewing skills, and general job search strategies, providing resume critiques, interview advice, and mock interviews for students seeking employment. 
 
The Student Success Coach focuses efforts on assisting students with identifying and utilizing college resources that will support degree completion and further aid students in successfully accomplishing their academic goals. S/he assists with course selection, course withdrawal, program changes, and teaches students about technology available to them for registration. S/he monitors student educational progress and provides information about college academic and personal resources as necessary. S/he oversees a caseload of students through constant contact throughout the semester to ensure satisfactory academic progress. Responds to early alerts from faculty with outreach to students struggling in class, offering assistance, and making referrals to college resources in an effort to promote student retention. 
 
At the Greensboro campus location, this position will assist with all admissions and enrollment efforts including, but not limited to administering placement tests, assisting with admissions applications and residency determination forms. Participates in enrollment events and activities for students who transition from adult high school to college.
Duties/Functions
• Provide academic advising and career exploration services for new and continuing face-to-face and online students, assisting students in determining their college major by offering resources for self-exploration related to career opportunities and employment trends. Evaluate incoming transcripts and track completed courses to ensure students are guided to appropriate courses. Refer students to print and web-based resources related to career information. Make students aware of campus and community resources, including online student services and academic support services. At satellite campuses, the Student Success Coach will assist with all admissions and enrollment efforts including, but not limited to the administration of placement tests, admissions applications and assists students with residency determination forms.
• Provide students with information related to resume writing, interviewing skills, and general job search strategies. 
• Collaborate as a team member on delivery of career services, student retention initiatives, information nights/open houses, job fairs, transfer fairs, orientations, and Student Success workshops as needed. Participate in community outreach programs/presentations as appropriate. 
• Administer and interpret career interest/ability instruments, review, interpret, and evaluate applicant test scores and other information to determine course placement. 
• Participate in college training offerings, departmental meetings, and statewide and regional professional development opportunities to improve knowledge and skill base and proficiency in the field. 
• Communicates with students in response to early alerts issued by instructors, identifies appropriate intervention strategies and guides students in the use of those strategies to address challenges. 
• Collect data and participate in the assessment of services as requested by the Director. 
• Actively serve as an effective member to appointed college committees and participate in college activities as requested. 
• Works collaboratively with instructional departments to provide appropriate advising services to students. Serve as the primary point of contact for advising information for assigned instructional division. 
• Demonstrates and models the College’s employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork. 
• Other duties as assigned by Director.
Difficult Challenges
• Balance between funding and appropriate number of individuals needed to adequately serve student needs. 
• Retention/completion of diverse student populations.
Contacts
• Daily: Students & Director 
• Daily: Assessment Center and other Student Support Services departments 
• Several times a week: Staff and faculty in other departments 
• Monthly: Division/Department Chairs 
• Monthly: Adult Education
Education Required
• Bachelor’s degree in Education, Social Work, Counseling, Business, Social Sciences or related field from a regionally accredited post-secondary institution.
Education Preferred
• Master’s degree in Education, Social Work, Counseling, Business, Social Sciences or related field from a regionally accredited post-secondary institution.
Experience Required
• Must have at least one year of experience in a college level student services office. 
• Experience in delivering career exploration counseling to college level students. 
• Experience working with diverse students including first generation college students, students from underrepresented populations, and students transitioning from adult high school programs.
Experience Preferred
• Two or more years of experience in a community college academic advising department. 
• Experience providing Early Alert counseling and using retention strategies to promote the success of students and increase completion rates. 
• Experience with EAB Navigate, Colleague/Datatel and other college-related technology
KSA Required
• Knowledge of academic advising and student success initiatives 
• Knowledge of current and emergent practices in higher education which facilitate student success. 
• Ability to establish and maintain effective relationships working effectively and cooperatively with students, faculty, staff, administration and the general public. General knowledge and experience working with multicultural post-secondary students. 
• Excellent verbal, written, and interpersonal communications skill. Must have strong presentation skills. 
• Basic computer literacy required with knowledge of Microsoft Office software. 
• Ability to work independently, as well as in a collaborative team environment, using good judgement, analytical skills and problem-solving skills while upholding college procedures and policies. 
• Ability to establish and maintain effective relationships with students, faculty, staff, administration and the general public. General knowledge and experience working with multicultural post-secondary students. 
• Ability to use a personal computer and other office equipment, including college related software and email. Knowledge of Microsoft Office software. 
• Demonstrate knowledge, good judgement, and the willingness to support and enforce college policy and procedures and maintain confidentiality.
KSA Preferred
• Must have general knowledge of the community college system and understand the philosophy and mission of the community college.
Department/Job Specific Requirements
• Departmental hours are 8-6pm Monday through Thursday and 8-5 on Friday; evening and weekend work required during heavy registration peak times; summer schedules vary. A work schedule will be established by the Director based on the needs of the department. 
• Ability to work a flexible schedule as determined by the supervisor to cover the necessary hours. Registration, graduation, and other heavy work periods will require additional hours. Evening and weekend work may be required. 
 
The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter: 
• Ethics 
• Safety/Shooter on Campus 
• Personal Information Protection Training (PIP
• Anti-Discrimination/Harassment & Title IX 
• Other training may be required as determined applicable. 
Other departmental training: 
• Bloodborne Pathogens- Annually 
• Emergency Action Plans/ Emergency Equipment (includes Fire extinguisher)- Annually 
• E-Vac Chair- Annually
Physical Demands
Physical Activity: Primarily sitting 
 
Environmental Hazard(s): <15% 
 
Lifting: <=20lbs. 
 
• Physical requirements include those for general office employment, such as: sitting, standing, keyboarding, and light lifting (of up to approximately 25 pounds). 
• Must maintain a neat and professional appearance.
Posting Type Staff - Administration