Coordinator, Student Success Center - High Point

Guilford Technical Community College   Jamestown, NC   Full-time     Education
Posted on January 5, 2022
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The Coordinator will be responsible for directing the Student Success Center work at the High Point, Cameron, and Aviation campuses. S/he will monitor the needs of students and will serve as the primary point of contact for all student services needs serving as a generalist, providing Admissions, Advising, Counseling, Disability Access Services, Financial Aid, and Records assistance to all students at those locations. The Coordinator will establish a work schedule and supervise employees in Student Success Coaching and Technician roles serving the High Point, Cameron, and Aviation campuses based on the priorities of the college and the immediate needs of each individual site. The Coordinator will be the daily point of contact for all individuals serving on the High Point, Cameron, and Aviation campuses, ensuring necessary services are available at all locations; employees from Counseling and DAS with advising responsibilities will maintain a dotted line reporting to the Coordinator.  
The Coordinator is responsible for maintaining and providing accurate program and course information for new and returning students seeking certificates, diplomas, and technical programs. S/he provides information on all aspects of new student orientation, placement test interpretation, advising services, and career identification and selection. The Coordinator also assists students with the development and evaluation of an educational plan and explains their options for course selection. S/he monitors student educational progress and provides information about college academic and personal resources as necessary. The Coordinator will proctor and oversee the administration of placement and faculty tests, assist students with career exploration and job search activities, and issue college identification badges as a part of their regular responsibilities. They will conduct orientation sessions, open houses, campus tours, and provide workshops on student success topics as needed.
  • Oversee all Student Support Services functions at the High Point, Cameron, and Aviation campuses, ensuring that students are appropriately served at those locations.  Work with Director to establish appropriate levels and types of service for each campus.
  • Provide academic advising and career exploration services for new and continuing face-to-face and online students, assisting students in determining their college major by offering resources for self-exploration related to career opportunities and employment trends. Evaluate incoming transcripts and track completed courses to ensure students are guided to appropriate courses. Refer students to print and web-based resources related to career information. Make students aware of campus and community resources, including online student services and academic support services.
  • Hire, train, supervise, and evaluate direct reports.  
  • Work in conjunction with Directors from other areas (Counseling, DAS, Financial Aid, Admissions, Assessment, and Student Life) to ensure that proper training is conducted to keep individuals at all assigned campuses abreast of the latest information necessary to fully serve students. 
  • Provide students with information related to resume writing, interviewing skills, and general job search strategies.
  • Collaborate as a team member on delivery of career services, student retention initiatives, information nights/open houses, job fairs, transfer fairs, orientations, and Student Success workshops as needed.  Participate in community outreach programs/presentations as appropriate.
  • Administer and interpret career interest/ability instruments, review, interpret, and evaluate applicant test scores and other information to determine course placement.
  • Proctor college placement tests and faculty tests as necessary, working directly with the Director of Assessment Services to ensure testing regulation compliance.
  • Process graduation applications as necessary and perform graduation audits as needed for working with students.
  • Assist students in need of Disability Access Services planning, communicating with faculty as necessary.
  • Assist students with the initial phases of financial aid, answering basic questions about the FAFSA, necessary documentation, submission deadlines, and providing Pell and loan information; coordinate work with the Director of Financial Aid to ensure information is current.
  • Refer students to campus and community resources available to assist students with personal issues/needs.
  • Actively serve as an effective member to appointed college committees and participate in college activities as requested.
  • Participate in college training offerings, departmental meetings, and statewide and regional professional development opportunities to improve knowledge and skill base and proficiency in the field.
  • Work with the Director of Student Success and Retention to monitor the needs of students at assigned campuses, providing monthly reports of services rendered at each location and making recommendations for increased services as needed.
  • Demonstrate and model the College’s employability skills:  adaptability, communication, information processing, problem solving, responsibility, and teamwork.
  • Other duties as assigned by the Director.  
Difficult Challenges
  • Serving multiple campus locations.
  • Retention/completion of diverse student populations.
  • Director – daily/weekly 
  • Students – daily 
  • Directors of other Student Support Services areas – weekly 
  • Several times a week: Staff and Faculty in other departments 
  • Monthly: Division/Department Chairs 
  • Monthly: Adult Education
Education Required
Bachelor’s degree from a regionally accredited post-secondary institution. 
Education Preferred
Master’s degree in Education, Social Work, Counseling, Business, Social Sciences or related field from a regionally accredited post-secondary institution. 
Experience Required
  • Two years of experience in a post-secondary student services department.
Experience Preferred
  • One year of supervisory experience in a post-secondary student services department.
  • Two years of experience in post-secondary admissions, recruitment, and/or academic advising. 
  • Experience providing services in three or more of the following areas: advising, admissions, career services, disability services, financial aid, recruitment, or records.
KSA Required
  • A familiarity with student services and a strong understanding of the interdepartmental relationships at the post-secondary level is required.
  • Must possess strong presentation skills.
  • Exhibited skill in interpersonal relations, verbal and written communications.
  • Ability to understand and interpret rules and regulations.
  • Ability to adapt in a changing workplace environment that is focused on student retention, success, and completion.
  • Ability to maintain accurate, confidential records.
  • Ability to work effectively with traditional, non-traditional, and multicultural post-secondary students and prospective students.
  • Ability to establish and maintain effective relationships with students, faculty, staff, administration and the general public.
  •  Ability to work independently using good judgment, analytical skills, and problem-solving skills while adhering to college procedures and policies.
  • Ability to work in a variety of work settings with ease; flexible and adaptable with minimal supervision.
KSA Preferred Department/Job Specific Requirements
  • Departmental hours are 8-6pm Monday through Thursday and 8-5pm on Friday; evening and weekend work required during heavy registration peak times; summer schedules vary. A work schedule will be established by the Director based on the needs of the department. 
  • Ability to work a flexible schedule as determined by the supervisor to cover the necessary hours. Registration, graduation, and other heavy work periods will require additional hours. 
    Evening and weekend work may be required. 
  • Must maintain a neat and professional appearance. 

The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter: 

Safety Related Training: 
• Ethics 
• Safety/Shooter on Campus 
• Personal Information Protection Training (PIP), 
• Anti-Discrimination/Harassment & Title IX 
Other departmental training: 
• Bloodborne Pathogens – Annually 
• Emergency Action Plans/Emergency Equipment (incl. Fire Extinguisher)- Annually 
• E-Vac Chair- Annually 
Physical Demands
Physical Activity: Primarily sitting
Environmental Hazard(s): <15%
Lifting: <=20lbs.

Physical requirements include those for general office employment, such as: sitting, standing, 
keyboarding, and light lifting (of up to approximately 20 pounds).
Posting Type Staff