Technician, Registration, Workforce & Continuing Education

Guilford Technical Community College   Jamestown, NC   Full-time     Education
Posted on November 2, 2021
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Guilford Technical Community College (GTCC) is currently the fourth largest of NC Community College System’s 58 institutions.  On our six campuses and through our online offerings, we annually serve approximately 27,500 students, 60% of whom are students of color. We strive to offer programs that provide equitable educational outcomes for all students representing all backgrounds, including, but not limited to, ability, age, gender, race, religion, sexual orientation, and socioeconomic status. At GTCC, we are committed to cultivating a workplace culture of inclusion that welcomes, develops, supports, and empowers employees. We are looking for an exceptional person, who shares our institutional mission, vision, and values, to join the team!

The Workforce & Continuing Education (WCE) Registration Technician performs registration functions (in-person, by phone, and online) for WCE programs. This position reviews and verifies all WCE registrations, and inputs most registrations, identifying incomplete information and assessing possible impacts to the students’ records, both financial and academic. The position enters data from a variety of sources, primarily the WCE registration form. Additional responsibilities include:  answering questions and/or guiding students to appropriate departments as needed; processing drops, adds, and transfers for all WCE courses; processing scholarships, fee-waivers, and other financial-related transactions; and maintaining WCE student records (e.g. name changes, duplicate records, address changes), and creating and maintaining WCE course files for audit tracking. This position requires an individual who can maintain confidentiality and security of records as well as work with minimal supervision. Additionally, the duties require a high attention to detail, and a basic knowledge of a relational database. The Registration Technician must maintain a thorough knowledge of institutional policies and procedures, especially those impacting the WCE Registration process, WCE programs, continuing education regulations, and registration data systems relevant to the assignment. 
Duties/Functions
Registration Responsibilities
 
  • Accurately enters data for registrations and updates student information. 
  • Reviews all WCE registrations for accuracy and completion, including verifying course build information in relation to registration form.
  • Provides excellent customer service when answering incoming calls and replying to emails to students regarding WCE registration processes; relays accurate and timely messages to the appropriate WCE Directors/Coordinators
  • Registers WCE students and assists with online registration processes. 
  • Processes drops, adds, transfers, and refunds for WCE courses. 
  • Serves as a source of information on WCE courses and programs for current and potential students, as well as application of institutional procedures and regulations.
  • Works with WCE directors/coordinators, College Finance Department, and/or the Office of Instruction to create and maintain all student and section records, to process scholarships/sponsorships, and fee-waivers, and other billing-related steps related to WCE courses or programs.  
  • Creates and maintains WCE student records (e.g. initial student record creation, name changes, duplicate records, address changes).
 
File Maintenance and Reporting
 
  • Assists with the preparation for the annual FTE program audit. 
  • Completes end of semester reports. 
  • Creates and maintains WCE section offering files.
 
  • Demonstrates and models the College’s employability skills: adaptability, communication, information processing, problem solving, responsibility, and teamwork
Difficult Challenges
  • Multitasking between data entry responsibilities and internal customer service
Contacts
  • Daily: WCE Directors/ Coordinators  
  • Daily: Instructional Support Services Staff and Director
Education Required
  • Associate’s degree from a regionally accredited college/university
Education Preferred
  • Bachelor’s degree from a regionally accredited college/university
Experience Required
  • 2 years of experience providing customer service in a fast-paced environment  
  • 2 years of experience as an office assistant, records technician, or other data entry related field 
  • 2 years of experience utilizing an integrated database system to evaluate and meet customers’ needs
Experience Preferred
  • Greater than 2 years of experience providing customer service in a fast-paced environment 
  • Greater than 2 years of experience as an office assistant, records technician, or other data entry related field 
  • Greater than 2 years of experience utilizing an integrated database system to evaluate and meet customers’ needs 
  • Experience with an educationally-based relational database (e.g. Colleague, Banner, etc.) 
  • Experience in a post-secondary student registration office
KSA Required
  • Ability to implement multiple projects simultaneously
  • Ability to work independently with minimal supervision
  • Ability to interpret complex instructions and reports
  • Ability to maintain confidentiality and security of records
  • Ability to maintain a high attention to detail
  • Knowledge of a relational database
  • Knowledge of institutional policies and procedures, specifically those impacting the WCE Registration processes
KSA Preferred Department/Job Specific Requirements
  • Must become proficient in Colleague screens used for adding/editing student demographic data, registering students, and maintaining student records. 
  • Applicable criminal background check required. 
  • Some travel involved for training, conferences, etc.

The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter: 
  • Ethics 
  • Safety/Shooter on Campus 
  • Personal Information Protection Training (PIP) 
  • Anti-Discrimination/Harassment & Title IX 
  • Other training may be required as determined applicable. 
Physical Demands
Physical Activity:Primarily sitting 
Environmental Hazard(s):<15% 
Lifting:<=20lbs.
Posting Type Staff