ATS Support Technician

Johnson County Community College Overland Park, KS Full-time Mechanic/Technician

Posted on May 7, 2024

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Johnson County Community College
Position, Department: ATS Support Technician, Operations

Type of Position: Part-time Regular, Non-Exempt

Work Schedule, Hours per week: Varies depending on department needs, 30 hours per week

Pay Range: $17.82-$22.80 and determined based on relevant years of work experience.

Benefits Category: Part-time Benefits

Position Summary: Provide timely support services to onsite and remote employees with basic/first-level technical problems and information technology issues involving desktop, laptop, or network services.

Required Qualifications: Performs routine tasks as directed and under close supervision. Requires a High School Diploma. Prior Student Support Technician experience is preferred.

To be considered for this position we will require an application and resume.

*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.

Position Details: Job duties include but are not limited to:

Create and track help desk tickets in the system to ensure prompt and satisfactory resolution of issues.
Support and facilitate inter-office or lab changes or relocations, including equipment moves, installation, configuration, and disposal.
Provide computer hardware and software support, troubleshoot issues, and perform maintenance and repair to resolve problems.
Communicate technical problem resolution and procedures with clients and document steps taken in the internal ticket tracking system.
Serve as the primary response for technology emergency tickets or calls for offices and labs.
Research and remain current on new and evolving technology products, techniques, and trends.
Develop, maintain, and update a library of technical procedures and documentation.
Identify potential widespread outages and other problems and communicate the information to leadership in a timely manner.
Identify and recommend systems modification needs to reduce user problems.
Track equipment and materials inventory levels and follow standard technology asset maintenance processes and procedures.
Participate in research and development initiatives and assist in the implementation of new technologies, systems, or products.
Provide clients with excellence in service, response time, and resolutions and maintain positive relationships.

*Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.

About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture - not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Equal Employment Opportunity: JCCC provides equal opportunities and equal access to all individuals and is an affirmative action employer. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran's Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.

Inquiries concerning JCCC's compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator (TitleIX@jccc.edu), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816-268-0550,Facsimile: 816-268-0559, Email to: OCR.KansasCity@ed.gov.

Disclosure: If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email JobsAtJCCC@jccc.edu.

To apply, please visit: https://careers.jccc.edu/en-us/job/495811/ats-support-technician

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ATS Support Technician

Johnson County Community College

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