Dental Office Manager

Lincoln Memorial University   Harrogate, TN   Full-time     Dentistry
Posted on April 26, 2022
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Position Details

Position Information

Position Title Dental Office Manager
Department Dentistry
Position Category Staff Full Time
Job Description
Lincoln Memorial University College of Dental Medicine Faculty Practice is seeking a highly motivated, professional, friendly, patient-driven Dental Office Manager to join our practice! The ideal candidate is a confident, strong communicator who is well-organized and can multi-task while ensuring high-quality care is given to the patient. A good understanding of systems while exhibiting flexibility is essential. This candidate needs to be a self-starter, a hard worker, have an exceptional attitude (positive and flexible), enjoy what they do, and seek to be a leader. The candidate must effectively develop a strong working relationship with the dental faculty and business operations while promoting teamwork. Being computer literate and having a good command of the English language is necessary. This role is vitally important in maintaining the highest level of dental care provided to our valued patients.
Required Qualifications
. Two years of dental office experience is required. Use of Dental Terminology, Knowledge of Dental Procedures, Knowledge of General Bookkeeping, Teamwork, Health Promotion, Well-spoken, Knowledge of an electronic health record software, Excellent Communication and Listening Skills
Preferred Qualifications
Dental Office Administration: 2 years
Physical Demands
Campus LMU Tower
Job Duty

Job Duty
. Possesses a working knowledge of dentistry that assists the doctor and clinical team to explain treatment methods to patients
Job Duty
. Oversees the scheduler to ensure daily, weekly, and monthly schedules are efficient, and appointments are scheduled promptly by following guidelines of block scheduling
Job Duty
. Maintains and monitors the accuracy of Fuse data
Job Duty
. Efficiently and effectively maintains and monitors daily, weekly, and monthly progress on production/collection goals to streamline operations
Job Duty
. Confirms patient appointments for the next day
Job Duty
. Monitors text and email communication systems periodically throughout the da
Job Duty
. Manages all financial arrangements with patients and cash flow for the practice through collections via the patient or insurance company
Job Duty
. Must be comfortable discussing financial arrangements with patients
Job Duty
. Manages team accounts receivable
Job Duty
. Ensures all patients leave with a signed treatment plan before scheduling the next appointment
Job Duty
. Ensures the accuracy of the daily deposit by balancing all monies and credit cards and placing them in the safe before the end of each day
Job Duty
. Maximizes payment for procedures daily via payment on the day of service
Job Duty
. Files all dental/medical insurance and maximizes insurance benefits for patients
Job Duty
. Regularly monitors delinquent recall appointments and reactivates inactive patients by following the current protoc
Job Duty
. Assumes the role of the primary patient marketer of the individual practice, is competent with internal marketing concepts, and is comfortable with being the face of the practice
Job Duty
. Is comfortable speaking with people by presenting a warm, confident, compassionate, professional appearance and demeanor, whether on the phone or in person
Job Duty
. Exemplifies a caring attitude, cheerful and eager to help
Job Duty
. Ensures practice compliance with all OSHA and HIPAA regu
Job Duty
. Ensures compliance with any other necessary duties by practice protocols or supervisor
Job Duty
. Respond to patient queries and inquiries to ensure patient satisfaction
Job Duty
. Train, develop, and manage scheduling and front desk staff to meet performance standards
Job Duty
. Organize and oversee supply purchases and operating expenses
Job Duty
. Run and analyze practice management reports
Posting Detail Information

Posting Number S01849P
Job Open Date 04/25/2022
Job Close Date 07/25/2022
Open Until Filled No
Special Instructions Summary
#RPM
Knoxville, Tennessee

#MON
Knoxville, Tennessee
About the Institution
Lincoln Memorial University is a values-based learning community dedicated to providing educational experiences in the liberal arts and professional studies. The main campus is located in Harrogate, Tennessee. For more information about employment opportunities, contact the Office of Human Resources at 423-869-7112 or humanresources@lmunet.edu.
AA/EEO Statement
Lincoln Memorial University is an Equal Opportunity and Affirmative Action education institution. Lincoln Memorial University prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, veteran status, sexual orientation, marital status, parental status, gender, gender identity, gender expression, and genetic information in all University programs and activities.
Background Check Statement
The University will conduct criminal background checks on all employees. Background checks may include but are not limited to confirmation of the individual’s identity, credit information, motor vehicle driving record, review of an individual’s criminal conviction record (if any), verification of any license, and certificate or degree required for the position.