Customer Care Advocate
Daily Duties Of the PepsiCo Customer Care Advocate:
•Interact empathetically with customers and field personnel in a call center environment via phone in response to equipment malfunctions and service requests
•Gather and validate customer/equipment information and determine the issue by analyzing the symptoms
•Research and document service related issues, escalations, and missed commitments and deliver seamless communication to ensure resolution
•Follow standardized procedures to deliver world class customer service and first call resolution
What we offer you:
•Medical, Dental, Life and Disability Insurance
•Tuition Reimbursement
•Paid Time Off
•Overtime Opportunities
•Monthly Bonus potential
•Retirement Planning Options (401K)
•Advancement after 1 year of sustained performance with no documented actions
•Local and Global career advancement opportunities
Qualifications and Requirements:
•High School Diploma/GED or greater
•Minimum 1year customer service experience or 4 year degree
•Strong proficiency in data entry
•Availability to work evenings, weekends, holidays, and occasional overtime to meet business needs