Leasing Consultant/Assistant Community Manager

Greensboro, NC Full-time
Posted on November 17, 2019

Townhomes at Willow Oaks

Position: Leasing Consultant/Assistant Community Manager
Reports to: Senior/ Community Manager
Supervises: N /A
Compensation: Non-exempt / hourly

Essential Duties and Responsibilities/Leasing Consultant:

•Interact directly with prospective and current residents to achieve maximum revenue and happy residents.
•Maintain an excellent customer service relationship with prospective residents, current residents, vendors and members of the community.
•Lease apartments and sell the products and services of the property to prospective residents, including, but not limited to, features and benefits of the apartments, building and property amenities, and the surrounding neighborhood.
•Respond to internet leads, answer prospect calls and conduct property tours following the guidelines outlined in the mystery shop forms.
•Responsible for the sales processing including, but not limited to, marketing, lead management, touring, closing and providing unparalleled customer service to prospects and residents.
•Develop and implement sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted revenues.
•Maintain thorough product knowledge of the property and that of major competition.
•Accurately prepare and have a thorough knowledge of all lease-related paperwork.
•Maintain prospect traffic and leasing data, and assist with other computer data entry as necessary.
•Inspect units for move-ins to ensure apartments are ready.
•Assist with planning and hosting of resident functions as needed.
•Responsible for auditing all lease files for bonus submission.
•Review guest cards to ensure entry into OneSite and follow-up as well as monitor any traffic trends.
•Adhere to all local, state and federal housing requirements as it relates to leasing and management of the property.
•Other tasks or duties as assigned by supervisor.

Essential Duties and Responsibilities/Assistant Community Manager:
•Assist the Senior Community Manager in ensuring the property is run in the most efficient and profitable manner possible given existing market conditions consistent with the goals and objectives of the company and property owners, seeking to maximize revenue and minimize expenses while still maintaining the proper level of service and curb appeal.
•Be responsive and receptive to owners' needs, goals, and objectives.
•Ensure that all physical aspects of the property are at all times fully functional and maintained in an attractive condition through daily visual inspections, property walks and team walks as necessary, in addition to managing expenses as it relates to curb appeal initiatives.
•Ensure that an adequate number of units are market ready and show ready at all times. This includes daily or weekly walks as necessary to ensure the readiness of all show units. Work with the turnover team to manage expectations and execution as it relates to the readiness of units and accuracy of information in Realpage/OneSite.
•Adhere to all local, state and federal housing requirements as it relates to leasing and management of the property.
•Participate in marketing efforts at the property, from online advertising to signage to collateral to SEO/PPC campaigns and Internet Listing Services.
•Maintain an excellent customer service relationship by adhering to the highest levels of customer service expectations, and ensure that the team is executing these roles effectively. This should include both internal and external customers.
•Communicate effectively and professionally with staff members.
•Direct efforts to ensure all purchasing and invoicing guidelines are followed.
•Participate in company training classes and meetings as required.
•Effectively understand and operate the company's various software programs and assist staff in the respective programs for their positions.
•Assist Senior Community Manager with management functions and other responsibilities as required, which may include posting and collecting rent, facilitating housing certifications, processing lease renewals and the leasing of apartments.
•Other tasks or duties as assigned by supervisor.

To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Hold and maintain any and all certifications required to manage the property, which may include affordable, tax credit, property management and other such licenses or designations. Professional accreditations are preferred.

A college degree is preferred but not required. The position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.

Professional Experience:
A minimum of three (3) years experience in residential property management or a related field is required.

Attendance/Travel Requirements:

The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary. Travel may be required at times to attend various company gatherings either in the general vicinity of the associate's home property, or in another state. You must also be able to attend certain resident events that are held after hours.

Skills: The position requires, but is not limited to, the following:

•Assist in the management and motivation of people and the ability to communicate effectively with owners, residents, prospects, agencies, corporate staff, your staff and vendors.
•Strong administrative and organizational skills (juggling multiple projects, tasks simultaneously)
•Ability to think rationally during a crisis
•Strong time management skills and the ability to prioritize wisely
•Strong customer service orientation
•Good understanding of sales and marketing concepts and the ability to develop, implement, and evaluate marketing plans
•Knowledge of on-site maintenance requirements including dealing with vendors and contractors
•Ability to close a sale
•Ability to operate and understand personal computer functions and company utilized software packages
•Basic Internet knowledge

Physical Demands:

•Must be capable of physically accessing all exterior and interior parts of the property and amenities.
•Must be able to push, pull, lift, carry or maneuver weights of up to 20lbs. independently and 50 lbs. with assistance.

Computer Skills:

•Basic knowledge of computers
•Ability to use Outlook
•Intermediate to advanced knowledge of MS Word and Excel, Realpage/OneSite
•Ability to develop advanced knowledge of other programs or systems as needed
•Basic Internet knowledge

Learning & Development:

Maintain a commitment to ongoing personal development and career growth through career path activities provided through the corporate office and external sources as needed.